Consumers have a fourteen-day withdrawal.Withdrawal
You have the right to revoke this agreement within a period of fourteen days without giving reasons.
The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the last product.
In order to exercise your right of revocation, you must contact us (Heinz Hartmann GmbH, Ziegeleistr. 5, 41472 Neuss, [email protected], phone: +49 (0) 21 31 / 880 88 0, fax: +49 (0) 21 31 / 880 88 70) (eg a letter, facsimile or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not mandatory.
In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.Consequences of revocation
If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment as you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees. We may refuse repayment until we have returned the goods or until you have demonstrated that you have returned the goods, whichever is earlier.
You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the period of 14 days. They bear the immediate cost of returning the goods. In the case of goods which, due to their nature, can not normally be returned by post, they will be 49.00 EUR. They shall only be liable for any loss in value of the goods if this loss of value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.
- The right of revocation does not exist in the following contracts:
- Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.