0 0

Terms and conditions

1. Scope of application

For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.

Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation. Entrepreneur is a natural or legal person or a legal person who is acting in the exercise of his commercial or independent professional activity when a legal transaction is concluded.

These terms and conditions shall also apply to future business relations with entrepreneurs, without our having to refer to them again. If the Contractor uses opposing or supplementary General Terms and Conditions of Business, the validity thereof is hereby contradicted; they will only become part of the contract if we have expressly consented to it.

2. Contracting party, conclusion of contract

The purchase contract is concluded with Heinz Hartmann GmbH.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially place our products without obligation into the shopping cart and correct your entries before sending your binding order at any time by using the order provided for this in the order process and explained correction aids. By clicking on the order button, you place a binding order of the goods contained in the shopping basket. The confirmation of the receipt of your order will be made by e-mail immediately after sending the order.

When the contract comes into being with us depends on the type of payment chosen by you:

Cash on delivery

We accept your order by sending a declaration of acceptance in separate e-mail or by delivery of the goods within two days.

Payment in advance
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we call you our bank account.

PayPal Plus
As part of the PayPalPlus payment service, we offer various payment methods as PayPal services. After submitting the order, you will be redirected to the website of the online PayPal provider. There you can specify your payment data and confirm payment instructions to PayPal. This is how the contract comes into being with us.

3. Contract language, contract renewal
The language available for the contract is German.

The contract text is not stored by us.

4. Terms of delivery

In addition to the indicated product prices are still shipping costs added. You can find out more about the amount of the shipping costs in the offers.

We deliver only by mail. Unfortunately, a self collection of the product is not possible.

We do not deliver to packing stations.

5. Payment

The following payment methods are available in our shop:

Payment in advance
If you choose the method of payment in advance we will call you our bank account in separate email and deliver the goods after payment receipt.

Cash on delivery
You pay the purchase price directly to the deliverer. It costs 6.50 Euro as costs.

PayPal Plus
As part of the PayPalPlus payment service, we offer various payment methods as PayPal services. You will be redirected to the website of PayPal. There you can specify your payment data, confirm the use of your data by PayPal and the payment instructions to PayPal.Further information can be obtained during the ordering process.

If you have selected the PayPal payment method, you must be registered or registered and authenticate with your access data in order to be able to pay the invoice amount. Immediately after sending the goods, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal.

If you have chosen the payment type credit card, you do not have to be registered with PayPal in order to pay the invoice amount. As a legitimate cardholder, the payment transaction is carried out by your credit card company at the request of PayPal immediately after dispatch of the goods and your card is debited.

If you have selected the payment method direct debit , you do not need to be registered with PayPal in order to pay the invoice amount. With confirmation of payment instructions, you issue PayPal a direct debit mandate. You will be informed by PayPal about the date of the account balance (so-called prenotification). PayPal submits the payment transaction immediately after submitting the direct debit mandate. The payment transaction is executed and your account is debited.

6. Proprietary reservation

The goods remain our property until full payment.
For entrepreneurs, the following applies in addition: We reserve the right to ownership of the goods until the full settlement of all claims arising from a current business relationship. You may resell the reserved goods in ordinary business; any claims arising out of this resale will be transferred to us in advance, irrespective of the connection or mixing of the reserved goods with a new item, in the amount of the invoice amount and we accept this assignment. They remain authorized to collect the receivables, but we may also collect claims ourselves, insofar as you fail to meet your payment obligations.

7. Transportation damage

For consumers:
If goods are delivered with obvious transport damage, please report such faults immediately to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.

For entrepreneurs, the following applies:
The risk of accidental loss and accidental deterioration will pass to you as soon as we have delivered the goods to the freight forwarder, freight carrier or other person or institution who is otherwise required to carry out the dispatch. Among merchants, the obligation to inspect and notify the company, as stipulated in § 377 HGB. If you fail to comply with the advertisement, the goods shall be deemed to be approved, unless it is a defect that was not apparent during the inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory right of non-liability shall apply. For consumers, the limitation period for claims for defects for used goods is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects shall be one year from the transfer of risk; the statutory limitation periods for the recourse claim pursuant to § 478 BGB shall remain unaffected.
As an agreement on the quality of the goods, only our own data and the product descriptions of the manufacturer, which were included in the contract, are valid as an agreement with the company; We accept no liability for any public statements made by the manufacturer or any other advertising material.
If the delivered item is defective, we shall provide the contractor with first-hand warranty by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery).
The above limitations and deadline reductions do not apply to claims due to damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health
  • in case of intentional or grossly negligent breach of duty as well as fraudulent intent
  • in the event of violation of essential contractual obligations, the fulfillment of which allows the proper implementation of the contract at first and on whose compliance the contractual partner may regularly rely (cardinal obligations)
  • in the context of a guarantee promise, if agreed
  • as long as the scope of the Product Liability Act is in force.

Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the Onlineshop.

9. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • in case of warranty, as agreed, or
  • as long as the scope of the Product Liability Act is in force.

In the case of a breach of essential contractual obligations, which is the fulfillment of the proper execution of the contract, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability is dependent on the foreseeable liability Damage that is typically expected to occur. In addition, claims for damages are excluded.

10. Dispute Resolution
The European Commission provides a platform for online dispute settlement (OS), which can be found here http://ec.europa.eu/consumers/odr/ .
We are ready to take part in an extrajudicial conciliation procedure before a consumer sacking center.
Responsible is the General Consumer Protection Center of the Center for Mediation, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de .

11. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN purchase law.

If you are a merchant within the meaning of the German Commercial Code (Handelsgesetzbuch), a legal person governed by public law or a public special fund, our exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.


GTC free of charge created with Trusted Shops Legal Texts in cooperation with Wildebeuger Solmecke Rechtsanwälte .


As of 20.11.2017